MEET OUR TEAM

At Crossfield Insurance & Registry, we have spent great time and effort developing a company culture that encompasses positivity, professionalism, loyalty, integrity and intellectual growth. Our team works extremely hard to ensure our clients receive unbeatable service. We are proud to say our clients often become friends. Get to know our team, you’ll see the difference!
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Camille Scott, CAIB
Owner & Level 3 Insurance Broker

BROKER SINCE 2009
TEAM MEMBER SINCE 2009

Camille started her career with Crossfield Agencies in 2009, by working with Hal Koop, the previous owner. In 2011, Camille purchased the business and moved locations to main street in order to better serve our clients. 

Camille and her husband Jonathan, along with their two children, Shelby and Bow have a purebred Angus & Charolais operation called Scott Stock Farms, where they market around 100 bulls a year. The background that Camille has in agriculture and in business has allowed her to assist her farm insurance clients with ease and helps her to understand her client’s business needs. She loves to spend time catching up with long term clients, as over time they often become friends. 

Since 2021, as the insurance, registry and farm operation grow, Camille’s role has developed more into management & overseeing the day-to-day operations.   Camille enjoys learning new strategies for customer service, teamwork, company values, and goal setting just to name a few!

CAREER HIGHLIGHTS:

2002 – Diploma is Agriculture Business from Casper College, Casper, WY

2004 – Bachelors Degree in Animal Science from Colorado State University, Fort Collins, CO

2009-2010 – Level 1 and 2 Broker License

2011 – Canadian Accredited Insurance Broker (CAIB) designation

2017 – Purchased Crossfield Registry

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Heather Swain, CAIB
Team Lead & Level 2 Insurance Broker

BROKER SINCE 2001
TEAM MEMBER SINCE 2010

Heather is our Commercial and Farm Insurance genius, and with 20 years of experience in the industry she never fails to go above and beyond for her clients. She has worked at Crossfield Agencies for 16 years, 5 of those years being with the previous owner. She loves working in our small town as the people are so friendly that Crossfield has become like a second home to her.  Her favorite part of her job is being able to help people and create long-term relationships with the clients who come through our doors. She is an amazing leader for our team, and it’s safe to say that when we don’t know the answer to something, the first person we look to is Heather. When she isn’t at work, she spends her time taking her two boys to baseball and basketball with her husband.

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Karla Jones, CAIB
Operations Leader, Level 2 Insurance Broker

BROKER SINCE 2011
TEAM MEMBER SINCE 2011

​Karla lives with her husband Murray on a cattle and grain farm west of Crossfield.  She has been a broker with Crossfield Agencies since 2011 and she specializes in Farm and Commercial Insurance, but she is also our driver examiner for Crossfield and surrounding area. Karla is extremely dedicated to our team, so much so that she is known for taking a day off and still coming into the office.  When she’s not on the road with Crossfield’s new drivers or assisting her clients, you’ll find her at the gym, in her garden or helping Murray on the farm. Over the years Karla has really enjoyed connecting and getting to know her clients.  She is also a strong advocate for her team and is extremely proud to refer to her colleagues as her sisters.

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Brittney Pochapsky
Level 2 Insurance Broker

BROKER SINCE 2007
TEAM MEMBER SINCE 2019

Brittney has been a licensed insurance agent since 2007 and is currently our senior remote broker, but she can often be found visiting the office! With her prior experience as a videographer, hair stylist, event planner and holding a diploma in broadcasting, Brittney has a creative eye for problem solving. She is committed to doing the right thing for her clients through accuracy and care. She is happy to share her knowledge and experience. When Brittney is not at her desk, she enjoys barre/yoga classes, trying fresh foods and time spent in her mountain home with her family and dog, Elka.

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Becky Lehto

Level 1 Insurance Broker

BROKER SINCE 2019
TEAM MEMBER SINCE 2016

Becky joined our team in 2016 and has been a personal broker with us since 2019. Her favourite part of working in Crossfield is the people she gets to meet and build relationships with every day. She juggles a busy schedule as she is also a server at Boston Pizza three evenings a week. Becky never fails to make our team members laugh and you can always count on her to lighten the mood on a stressful day. On her days off Becky enjoys spending her time with family and friends.

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Jody Mossfeldt

Level 2 Insurance Broker, Registries Team Lead

BROKER SINCE 2018
TEAM MEMBER SINCE 2018

Jody is one of our licensed personal lines brokers and has been an essential part of our team since April of 2018. When she isn’t assisting clients with their home and auto insurance, she is busy overseeing the operations of our Registry office. Jody is an amazing teacher and is always willing to share her knowledge to help our newest team members learn the ropes. She has a home of her own in Crossfield and enjoys being able to both live and work in our friendly community. When Jody has the chance to enjoy some down time she loves to travel, go camping or spend time with her cat, Chewy.

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Erin Jones

Level 1 Insurance Broker

BROKER SINCE —
TEAM MEMBER SINCE 2021

Erin is brand new to our agency, but she has been in the insurance industry for 2 years. Guest relations is one of her most practiced skills and she is always looking for new ways to better her Client/Broker relationship. Erin’s background lies in restaurant management and operations which made for a smooth transition into insurance. There is nothing more important to Erin than family, so in her free time she enjoys hiking outdoors or relaxing with her Husband Dion and their dog, Roxxy.

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Mylia Hamilton
Registry Agent, CORES Level 1

BROKER SINCE 2018
TEAM MEMBER SINCE 2018

Mylia is the first smiling face you see when you walk into our office. She has 17 years of customer service experience and is always willing to go above and beyond for our clients. Mylia juggles many hats from registry agent and customer service guru, to in house IT troubleshooting and office repairs. When she isn’t saving the day at the office, Mylia enjoys spending time with her husband and their three cats Tiger, Lily, and Callie in their new Crossfield home. She’s also a talented crafter who has a business of her own called Lia + Kay Designs where she creates handcrafted clay earrings.

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Robin Cooper
Registry Agent, CORES Level 1

BROKER SINCE 2020
TEAM MEMBER SINCE 2020

Robin has been with us at Crossfield Agencies in a dual role as an Insurance Broker and a Registry Agent for a year, and says she feels very fortunate to work with such a wonderful group of ladies. One of her favorite parts of her job is meeting the clients that come into our office and being able to meet their needs. Robin’s joy comes from helping the kids with their knowledge or road tests and being able to see their happiness when they’ve passed the exam. She is also very encouraging and compassionate when it comes to comforting the kids who don’t pass their tests. When Robin has a day off, she loves to spend time with her kids, cooking, baking, or canning. But most importantly, she likes to focus on enjoying the little things life has to offer.

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Megan Hubert
Bookkeeper

TEAM MEMBER SINCE 2019

Megan started full time with Crossfield Agencies in September 2019 in a bookkeeping and administration role. Megan comes with nearly 20 years of administrative and 10 years of bookkeeping experience and is always happy to chat with customers and offer assistance where she can. Megan and her husband Jeff have lived in Crossfield for 12 years; the appeal of raising kids in a small town is what drew them here. They have 2 active boys who are involved in hockey, baseball, and piano, which is what consumes most of their spare time. Megan grew up in Invermere, BC, and appreciates the opportunity to get back to the mountains whenever she can. She also enjoys running, and together with a great group of Crossfield ladies, has ventured on many weekend running getaways, such as the Sea Wheeze Half Marathon in Vancouver and the Wine Country Half Marathon in Kelowna.

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Faith Howard
Executive Assistant

TEAM MEMBER SINCE 2021

Faith is one of the newest additions to our team, she joined us in July 2021 as the Executive Assistant. She is always willing to lend a helping hand and loves building connections amongst her co-workers. She is excited to meet all our clients and begin forming lasting relationships of her own with them. Faith balances her time at the office with being a full-time student as well. When she’s able to catch a break from school, Faith loves to spend time with her family or go hiking in the mountains with her dog, Nova.